Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Ryhill | GPhC Registration No. 9012511

Last updated: July 2026

Pharmacy Weight Loss Ryhill is a GPhC registered online pharmacy weight loss clinic serving patients in Ryhill, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Who We Are

We are the data controller for the personal information you provide to us. Our pharmacy is registered with the General Pharmaceutical Council (GPhC No. 9012511) and operates as an online weight loss clinic. You can contact us using the details provided at the end of this policy.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect and store the following categories of information:

• Personal details: Your full name, date of birth, address, phone number, and email address.
• Health information: Medical history, current medications, BMI, weight, and other clinical details required to assess your suitability for weight loss treatment.
• Payment information: Transaction details processed securely through our payment provider. We do not store full card details.
• Communication records: Correspondence between you and our pharmacy team.
• Technical data: IP address, browser type, and website usage data collected via cookies.

3. How We Use Your Data

Your data is used for the following purposes:

• To assess and process your online consultation and prescription requests.
• To dispense and arrange delivery of approved medications. Orders approved by our pharmacist are dispatched within 1 working day.
• To maintain accurate patient records and ensure continuity of care.
• To communicate with you regarding your treatment, orders, or any follow-up queries.
• To comply with our legal and regulatory obligations as a GPhC registered pharmacy.
• To improve our website and services based on anonymised usage data.

Our lawful basis for processing your data includes fulfilling a contract, compliance with legal obligations, and where necessary, processing special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use the following types:

• Essential cookies: Required for the website to function correctly, including secure login and checkout processes.
• Analytics cookies: Help us understand website traffic and user behaviour in an anonymised format so we can improve our services.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Sharing Your Data with Third Parties

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

• Prescribing clinicians: To review and approve your consultation before medication is dispensed.
• Delivery providers: To fulfil the dispatch of your order within 1 working day of pharmacist approval.
• Payment processors: To securely handle your transactions.
• Regulatory bodies: Including the GPhC or other authorities where we are legally required to disclose information.

All third parties are required to handle your data securely and in line with UK GDPR requirements.

6. How Long We Keep Your Data

We retain patient records in line with NHS and pharmacy regulatory guidelines. Health records are generally kept for a minimum of 8 years from the date of last treatment. Payment and communication records are retained for as long as legally required. When data is no longer needed, it is securely deleted or anonymised.

7. Data Security

We take the security of your personal and health data seriously. We use appropriate technical and organisational measures, including encryption and secure servers, to protect your information from unauthorised access, loss, or misuse.

8. Your Privacy Rights

Under UK GDPR, you have rights in relation to your personal data. You may request access to the information we hold about you, ask for corrections if your data is inaccurate, or request deletion of your data where there is no lawful reason for us to continue holding it. You also have the right to restrict or object to certain types of processing, and to receive your data in a portable format where applicable. If you wish to exercise any of these rights or have a concern about how your data is handled, please contact us directly and we will work with you to resolve the matter.

9. Contact Us

If you have any questions about this privacy policy, how we use your data, or wish to exercise your data rights, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Ryhill
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk